Knowledge Management

The implementation of sound knowledge management practices and technologies in your business can increase reuse of information, improving the capability and responsiveness of your staff, as well as reduce business risk.

KnowHow's Knowledge Management solutions complement the functionality provided by document management technologies by enabling particularly important and high value documents (e.g. precedents, best practice documents and templates) to be identified and made available for quick access by knowledge workers when they need it.

Commoditise knowledge to reduce business risk

No matter how well you feel your business processes are documented, it is surprising just how much information about the way your organisation works is tied up in the expertise of your staff. This represents a risk to your business, since those staff may leave the organisation resulting in a loss of productivity for the business whilst their replacements get 'up to speed'.

By deploying knowledge management technologies, you can identify best practice from existing documents and refine and improve them, then make them available to all your staff, reducing the impact on the business of the loss of key staff.

Enable staff to overperform

Consider the potential improvements in effectiveness of your business if all your staff had access to the same knowledge as your most experienced and respected staff.

KnowHow Management technologies can be deployed to provide quick and easy access to the best and most appropriate knowledge documents and expertise to resolve any given issue.

Discover information, wherever it resides

The federated searching capabilities of these technologies connect users to multiple internal and external online information sources, to obtain important and relevant information from all of these information sources about best practice knowledge and expertise, presented to the user through a single search.

Experience and Capability

Our KM implementation team combines our experienced technical and consulting staff to unlock the knowledge within your existing internal and external information sources and make them available to your staff in an easy-to-access interface.

Our consultants can identify and catalogue all of the important information resources within your enterprise, then implement the powerful Microsoft and Open Text solutions to deliver your Knowledge Management requirements.

Using this approach our consultants can transform your islands of information that are currently difficult to access (including File Systems, Web sites, RDBMS, Microsoft Exchange, Lotus Notes and many other internal and external information sources) into that vital information your staff are looking for, provided when they need it, through a single query.

How can we help?

For further information on how you can improve your knowledge management practices and increase the productivity of your knowledge workers, please contact us by phone or email using the contact details at the top of this page, or click here.