Email Management

Email is the de facto communication method of commerce, despite its inherent, informal communication style. Messages are sent every day concerning business strategy and decisions, sales forecasting and contracts, customer service, and HR issues, and many organizations overlook the strategic business importance of email as a primary source of communication. For years, the knowledge management value of email has been generally understood, but not realized.

IT departments are seeking to relieve storage burdens in the form of email archival solutions.  Records Management practitioners are looking to incorporate email as another record type with applied retention and disposition activities in lifecycle processing. Successful email management initiatives combine records processing requirements with backend technology solutions, resulting in a consolidated enterprise content management (ECM) repository housing email alongside other business relevant content.

Our Experience and Capability

KnowHow can implement Open Text Email Lifecycle Management, eDOCS Edition to meet the demanding requirements of the IT and Records Management professionals while also enabling the users to reclaim personal productivity by simultaneously simplifying the capture of messages as business content or records. Our approach to content lifecycle management surpasses traditional email archival solutions by leveraging email as a corporate knowledge asset, making it easier to use, find, and manage email alongside other related content from intuitive interfaces that let users work the way they want to work.

How can we help?

For further information on how you can improve your email management practices and increase the productivity of your knowledge workers, please contact us by phone or email using the contact details at the top of this page, or click here.