Privacy Statement

The following statement is intended to address concerns about the use of information gathered on this web site (http://www.knowhowconsulting.co.uk) by KnowHow Consulting Ltd ("KnowHow"). We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

This site contains links to other sites. KnowHow is not responsible for the privacy practices or the content of these other websites.

Cookies

A “cookie” is a small file containing information that is placed on a user’s computer by a web server. Typically, these files are used to enhance the user’s experience of the site, to help users move between pages in a database, or to customize information for a user.

Any information that KnowHow webservers may store in cookies is used for internal purposes only. Cookie data is not used in any way that would disclose personally identifiable information to outside parties unless KnowHow is legally required to do so in connection with law enforcement investigations or other legal proceedings. 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by WLi in the manner and for the purposes set out above.

Logs and Network Monitoring

KnowHow maintains log files of all access to its site and also monitors network traffic for the purposes of site management. This information is used to help diagnose problems with the server and to carry out other administrative tasks. Log analysis tools are also used to create summary statistics to determine which information is of most interest to users, to identify system problem areas, or to help determine technical requirements.

Information such as the following is either collected or may be collected in these files:

  • Hostname: the hostname and/or IP address of the computer requesting access to the site
  • User-Agent: the type of browser, its version, and the operating system of the computer requesting access (e.g., Netscape 4 for Windows, IE 4 for Macintosh, etc.)
  • Referrer: the web page the user came from
  • System date: the date and time on the server at the time of access
  • Full request: the exact request the user made
  • Status: the status code the server returned, e.g., fulfilled request, file not found
  • Content length: the size, in bytes, of the file sent to the user
  • Method: the request method used by the browser (e.g., post, get)
  • Universal Resource Identifier (URI): the location of the particular resource requested. (More commonly known as a URL.)
  • Query string of the URI: anything after a question mark in a URI. For example, if a keyword search has been requested, the search word will appear in the query string.
  • Protocol: the technical protocol and version used, i.e., http 1.0, ftp, etc.

The above information is not used in any way that would reveal personally identifying information to outside parties unless KnowHow is legally required to do so in connection with law enforcement investigations or other legal proceedings.

Collected Information

If a member of the general public sends KnowHow an e-mail message or fills out a web-based form with a question or comment that contains personally identifying information, that information will only be used to respond to the request, to discuss customer interest in our company, the software, solutions and services that we provide, or to send information regarding our company or partners, such as promotions and events. Customer email addresses and any personal customer information will not be distributed or shared with third parties. Customers can opt out of being contacted by us, or receiving such information from us, at any time by sending a request email to info@knowhowconsulting.co.uk.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information.

Emails from KnowHow

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future , or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings. 

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.  Alternatively, send a request email to info@knowhowconsulting.co.uk.

This Privacy Policy

We may amend this notice from time to time by posting a revised notice on this Web site.  This policy was updated on 15 May 2009.

If there are any questions about this privacy statement, the practices of this site, or dealings with this website, please contact info@knowhowconsulting.co.uk

KnowHow Consulting Limited.