Knowhow Consulting Case Study

EDRMS Feasibility Study, Software Evaluation and Business Case Preparation

Client

London Fire & Emergency Planning Authority (LFEPA) is the administrative body for the London Fire Brigade, which employs in excess of 7,000 staff in over 112 fire stations and numerous headquarters and borough based offices in and around Greater London.

Requirements

LFEPA identified the need for an authority-wide Electronic Document and Records Management System (EDRMS) for roll-out to all LFEPA administrative and support staff. Knowhow Consulting were engaged to complete a feasibility study and independent software evaluation, preparing the business case and forward action plan for implementing the most appropriate EDRMS solution throughout the authority.

Approach, Solution and Results

Knowhow Consulting first interviewed over 30 representative staff in many departments within LFEPA to understand the requirements for and issues faced by the business in managing documents.  We analysed the emerging requirements and prepared a requirements specification identifying the prioritised requirements of LFEPA.

A shortlist of five broadly suitable EDRMS solutions were evaluated against LFEPA's requirements using a methodology agreed with LFEPA and recommendations were made to LFEPA identifying the most suitable solutions for LFEPA, providing a balance based upon fit to requirements, cost, benefit and risk.

A business case was prepared for the recommended solution, identifying costs, benefits, risks and return on investment likely to arise.  A deployment action plan was also developed which LFEPA could use as a blueprint for moving forwards with the software implementation phase.